We dispatch live plants to eligible UK addresses shown as available at checkout. Orders are packed carefully to protect plants during transit.
Shipping rates
- Standard delivery: £4.99
- Free standard delivery: orders of £50 or more
- Express delivery: £6.99
Available delivery options and final charges are confirmed at checkout.
Dispatch
Live plant orders are normally dispatched Monday to Wednesday. Limiting dispatch later in the week helps reduce the chance of plants being held in the postal network over a weekend.
Live plant packaging
Plants are packed to protect the pot or root zone and limit movement in the parcel. Packing is chosen to suit the plant’s size and shape, with support around vulnerable foliage and stems. Living plants can occasionally show minor cosmetic leaf damage or temporary stress after transit.
Collector and high-value plants
If you are buying a high-value or particularly delicate specimen, contact us before ordering to request current-condition photographs or discuss packing and delivery requirements. Check the listing for the plant’s size, establishment and whether the photographs show the actual specimen or an example.
Live plants travel by Royal Mail Tracked, and tracking details are provided with dispatch. Orders are normally dispatched Monday to Wednesday to reduce weekend exposure. Delivery options and charges are confirmed at checkout; an express option does not change the dispatch schedule or guarantee an arrival date.
For pre-orders, follow the timing and conditions stated in the product listing. We may hold a live-plant dispatch when severe heat or cold would put the plant at unreasonable risk and will contact you if this affects your order.
Weather
Extreme temperatures can affect live plants in transit. Where appropriate, dispatch may be delayed when weather conditions create an unreasonable risk to the plant. Any optional cold-weather protection shown at checkout or on a product listing should be selected where appropriate for the conditions.
Delays and damaged parcels
Carrier delays can occasionally occur after dispatch. If your parcel is significantly delayed, arrives damaged, or you are concerned about the condition of a plant on arrival, please contact JungleBotanics promptly with your order details and clear photographs of the plant and packaging so we can assess the issue.
For information about problems with live plants and returns, please see our Returns & Live Plant Guarantee page.
Delivery responsibility
Unless a different delivery period is agreed before you order, goods must be delivered within 30 days. We will contact you if weather, supply or carrier disruption affects delivery. If your parcel is lost or arrives damaged, contact us directly so we can investigate and provide the appropriate remedy; you do not need to resolve the carrier claim yourself. Nothing in this page limits your statutory rights.