We want plants supplied by JungleBotanics to reach you in the condition reasonably expected for live horticultural material. Because live plants can respond quickly to changes in temperature, light, humidity and handling, problems on arrival should be reported promptly.
If a plant arrives damaged or in poor condition
Please contact us as soon as possible after delivery and provide your order details together with clear photographs of the plant, its packaging and any visible parcel damage. This allows us to assess whether the issue occurred in transit and determine the appropriate resolution.
Live plants and change-of-mind returns
Some live plants are liable to deteriorate rapidly and may be exempt from the statutory change-of-mind cancellation right. Where an exemption does not apply, applicable cancellation rights remain available. This does not affect any rights you have under applicable UK consumer law where goods are faulty, damaged, misdescribed or otherwise not supplied as required by law.
After delivery
Plant condition can change rapidly after arrival. Damage caused after delivery by unsuitable temperatures, watering, light, humidity, repotting, pests introduced after delivery, or other growing conditions is not considered transit damage.
Returning an item
Please contact JungleBotanics before sending any item back. Where a return is appropriate, we will provide the relevant instructions. Do not return a live plant without contacting us first.
Delivery delays
If a plant has been affected by a carrier delay, contact us with photographs when it arrives. We will assess the condition of the plant and, where relevant, pursue the matter with the delivery carrier.
Nothing on this page limits your statutory rights under UK consumer law.
Non-live goods and eligible cancellations
For eligible non-perishable goods bought online, tell us within 14 days after delivery if you wish to cancel; you do not need to give a reason. After notifying us, return the goods within a further 14 days. You are responsible for the cost of returning unwanted non-live goods unless we agree otherwise. If goods are faulty or misdescribed, contact us for the appropriate remedy.
For a valid cancellation of the whole order, we refund the standard outbound delivery charge. If you chose a more expensive service, we refund the cost of the least expensive standard service we offered. We issue eligible cancellation refunds within 14 days after receiving the returned goods or evidence that you sent them back, whichever is earlier, using the original payment method. Your payment provider may take additional time to display the refund.
For the full cancellation and refund terms, read our Returns & Refunds policy. To notify us of a cancellation, email junglebotanics@hotmail.com with your order number.
Cancellation refunds are made without undue delay. If no goods have been supplied or we have offered to collect the returned goods, the cancellation refund is due within 14 days after you tell us you wish to cancel.